Refund policy
RETURN AND REFUND POLICY
INTRODUCTION
Thank you for shopping at Outlet Video & News. We want you to be completely satisfied with your purchase. Please read this Return and Refund Policy carefully before placing your order. By making a purchase on our website at http://outletvideonews.myshopify.com, you agree to the terms outlined below.
CONTACT INFORMATION
Outlet Video & News 2223 Maple Ave Burlington, NC 27215 United States Phone: +1 (336) 567-4779 Email: eluxurysho@gmail.com Website: http://outletvideonews.myshopify.com
RETURN ELIGIBILITY
To be eligible for a return, the following conditions must be met:
The item must be returned within the allowed return window from the date of delivery.
The item must be in its original condition, unused, and undamaged.
The item must be in its original packaging with all tags, accessories, and documentation included.
Proof of purchase, such as your order confirmation or receipt, must be provided.
Items that do not meet these conditions may not be accepted for return and will be sent back to the customer at their expense.
NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:
Items marked as final sale or non-returnable at the time of purchase.
Items that have been opened, used, or damaged after delivery.
Gift cards or store credit.
Items returned without prior authorization or outside the return window.
If you are unsure whether your item qualifies for a return, please contact us at eluxurysho@gmail.com before sending anything back.
HOW TO INITIATE A RETURN
To start a return, please follow these steps:
Step 1: Contact us at eluxurysho@gmail.com or call us at +1 (336) 567-4779 with your order number, the item you wish to return, and the reason for the return.
Step 2: Wait for our team to review your request and provide you with return instructions. Do not send items back without first receiving authorization from us.
Step 3: Pack the item securely in its original packaging and ship it to the address provided in our return instructions.
Step 4: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
SHIPPING COSTS FOR RETURNS
We offer free standard shipping on all outgoing orders. However, return shipping costs are the responsibility of the customer unless the return is due to our error, such as receiving a wrong or defective item. We recommend using a trackable shipping method for your return, as we cannot be responsible for items lost in transit.
REFUNDS
Once your return is received and inspected, we will notify you by email regarding the status of your refund. If approved, your refund will be processed and applied to your original payment method through Shopify Payments. Please allow a reasonable number of business days for the refund to appear on your statement, depending on your bank or card issuer.
Refunds will be issued for the purchase price of the item only. Original shipping charges, if any, are non-refundable.
If your refund is denied, we will notify you of the reason and return the item to you.
PARTIAL REFUNDS
In certain situations, only a partial refund may be granted, including:
Items that are returned in a condition different from how they were received.
Items with missing parts, accessories, or original packaging.
Items that show signs of use or damage not caused by our error.
The amount of any partial refund will be determined at our discretion based on the condition of the returned item.
EXCHANGES
If you received a defective, damaged, or incorrect item, we will gladly exchange it for the correct item at no additional cost to you. To request an exchange, contact us at eluxurysho@gmail.com within the return window with your order number and a description or photo of the issue. We will provide instructions for returning the item and arrange for a replacement to be sent.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective, please contact us within 48 hours of delivery at eluxurysho@gmail.com. Include your order number, a description of the issue, and photographs of the damaged or defective item and its packaging. We will work with you promptly to resolve the issue through a replacement, exchange, or full refund.
LATE OR MISSING REFUNDS
If you have not received your refund within the expected timeframe, please take the following steps:
Check your bank account or card statement again, as processing times can vary.
Contact your bank or credit card company, as it may take additional time for the refund to be posted officially.
If you have done the above and still have not received your refund, contact us at eluxurysho@gmail.com and we will investigate the matter.
ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at eluxurysho@gmail.com or +1 (336) 567-4779. We will do our best to accommodate cancellation requests made before an order has been shipped. Once an order has been shipped, it cannot be cancelled and must be handled as a return in accordance with this policy.
CHANGES TO THIS POLICY
We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically.
CONTACT US
If you have any questions about our Return and Refund Policy, please do not hesitate to reach out to us:
Outlet Video & News 2223 Maple Ave, Burlington, NC 27215, United States Phone: +1 (336) 567-4779 Email: eluxurysho@gmail.com Website: http://outletvideonews.myshopify.com